From the day you receive your order/products, our return policy is valid for 7 days.
Product(s) purchased on BIGmart mobile application or from bigmart.ae may be returned and/or exchanged by pickup through BIGmart online riders. Please ensure that a copy of the delivery note is available at the time of return. Customers should ensure that the products are not damaged and sealed properly in their package for returns/exchanges.
If you have received a product(s) that is defective (e.g. delivered with damages or any other issue) it may be returned for a replacement or full credit upon approval. We also offer the following refund options: –
| MODE OF RETURN | ACCEPTABLITY |
| Cash Return | Only for cash on delivery mode |
| Bank Return | Only for online payment mode |
| Bigmart Wallet | For both cash on delivery and online payment |
Please remember: The product(s) should be in its original condition, including in unopened packages, along with the corresponding original order confirmation, delivery note, accessories, and others if applicable. For a pickup service, delivery charges may apply.
Grocery Returns
| Product | Period of Return |
| Perishable goods (Fruits, Vegetables, Meat, Fresh foods etc.) | Within 24 hours. |
| Non-perishable goods (Packed foods, snacks, cleaning products etc.) | Up to 7 days |
Delivery charges
Full refund of delivery charges are possible only if a customer returns/refunds the whole order. For customers returning/exchanging a single product from an order, delivery charges will not be refunded.
Returns for online/payments
Returns/Exchanges for goods purchased through online payment are processed in according to the regular guidelines. Refunds to cards will be processed by the third party (Banks). BIGmart online is not responsible for the refunds and the process can take up to 15 days. For further clarifications, please do not hesitate to contact our customer care.
For further information, please do not hesitate to contact us. We will be happy to serve you. T: +971 54 584 8525 | E: care@bigmart.ae